Rescheduling of individual sessions may be done up to 24-hours in advance without penalty. Due to high demand for individual sessions, full refunds of fees only available if given 48-hours notice with ability to rebook the slot. If unable to rebook, a 50% fee will be charged.
Full refund available up to one-week prior to event. Rebooking for future session available up to 48-hours prior to online session. If cancellation occurs less than a week, with no ability to fill slot, no refund of fees.
All certification participants will go through an interview process to determine whether objectives of training program will meet the expectations of participants. Once program is paid in full, a refund for the program will only be granted for extenuating circumstances, with amount refunded determined by length of time in the process.
If challenges in continuing participation are due to scheduling issues, every effort will be made to accommodate needs of participant.